Privacy Policy
1. Introduction
Care Link Hospital ("we", "us", "our" or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI-powered healthcare assistant and services.
Effective Date: March 11, 2026
2. Information We Collect
We may collect information about you through our AI assistant in the following ways:
- Custom bot: Stores messages anonymously. No emails or personal information are collected.
- WhatsApp bot: Messages are not stored. All messages are processed temporarily to generate replies.
- Health-related inquiries and questions may be analyzed to improve our service responses.
3. How We Use Your Data
We use the information we collect for the following purposes:
- To generate immediate and accurate replies to your healthcare inquiries
- To improve our AI responses and service quality through anonymous data analysis
- To provide better healthcare guidance and information
- To comply with legal and regulatory requirements
4. Security of Your Information
Reasonable measures are taken to secure anonymous data for the custom bot. WhatsApp bot messages are not stored, significantly reducing any security risk. We implement encryption and secure storage practices to protect your information. However, perfect security is not guaranteed on the Internet.
5. Third-Party Services
The WhatsApp bot uses the WhatsApp Cloud API to send and receive messages. Data is processed by WhatsApp according to their privacy policies. We do not share personal data with third parties without your explicit consent.
6. Your Privacy Rights
You have the right to:
- Request access to your personal data
- Request deletion of your data (visit our Data Deletion page)
- Opt-out of data collection where applicable
- Request correction of inaccurate data
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date". Your continued use of our services after any changes indicates your acceptance of the new Privacy Policy.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Care Link Hospital
Email: privacy@carelink.com
Phone: (555) 123-4567
Address: 123 Health Ave, Medical District, NY 10001